Help &
Support

Outmap is a 3D mapping and navigation app designed for backcountry skiing, hiking, biking, and mountain adventures — offering high-resolution terrain maps, offline functionality, and advanced planning tools so you can explore with confidence wherever you go. We call it “The Ultimate Mountain Toolkit”!

Visit outmap.pro, download the mobile app (iOS or Android), create an account, and explore our map. From there, you can choose to unlock premium features via subscription to access offline maps, terrain layers, file import/export, and more.

Yes! Outmap includes a fully-functional web/desktop planner that syncs automatically with the Outmap app on your phone. Plan routes, import files, set custom waypoints—and everything transfers seamlessly to your phone when you’re ready to head out.

No. You can download maps and content in advance of heading out. Once downloaded, your entire plan—including custom waypoints and layers—will remain accessible even offline.

Click the "+" button in the app (on the bottom right) and then select “Download map”. Choose the region you want to download, and the resolution and map types that you want.

Outmap offers high-resolution basemaps, multiple satellite imagery sources, 3D visualisation, and advanced terrain layers: slope angle & aspect, elevation bands, flat-area shading, avalanche-risk overlay, and custom terrain layers you can tailor yourself.

Yes — Outmap supports mass import/export of GPX, KML, KMZ, and GeoJSON files, so you can bring in your own tracks or shared routes easily.

That’s the “Pointer” tool, which shows you distance and vertical gain/loss between any two points — helping you gauge exposure and plan with terrain in mind. Check it out here.

Yes. For Canada and the US, Avalanche-risk overlays and forecast data are available (with plans to expand coverage to Europe soon).

Use terrain layers (slope angle, aspect, elevation), 3D visualisation, and custom layers to assess routes. Canadian and American avalanche bulletins are integrated into the map, and you can access a weather forecast too.

Yes — Outmap’s maps and tools are built for global use. Whether you’re in Japow, the US, or exploring the glaciers of Europe, Outmap is designed to support anywhere you want to explore.

Absolutely. While many features cater to backcountry skiing and snow conditions, Outmap’s terrain layers, 3D maps, offline mode, and route-planning tools are equally useful for hiking, biking, mountaineering, and other outdoor adventures.

Free users get high-quality basemaps, custom waypoints, key navigation layers, and 3D visualisation — enough to peek under the hood and start basic route planning.

Premium unlocks offline maps, multi-source satellite imagery, high-resolution terrain detail, custom terrain layers, GPX/KML/KMZ/GeoJSON import/export, and full access to advanced features.

You can manage your subscription in the settings section of the mobile app — upgrade, downgrade, or cancel as needed.

Yes. We have a dedicated “Pro Program” for certified guides, rescue teams, ski patrollers, and avalanche professionals. Benefits include discounted licensing, priority support, early access to new features, pro-user newsletters, a private community, and access to official Outmap swag.

Glad you asked! Here are all the details: outmap.pro/for-professionals

Use our helpdesk widget, on the website in the bottom left corner, or in the app in the Profile page. You can also message [email protected] directly via email / in-app support. Feedback from the community is central to how we build and improve Outmap.

Definitely. We encourage you to share ideas, report issues or suggest improvements. The more we hear from users, the better Outmap becomes!